Frequently Asked Questions
General
We currently ship to Australia, New Zealand, and some other international countries. We do not sell to the US or CA. If you are in the US or Canada and are wanting to purchase, please visit the original Competitionwerkes.com website.
For details on international shipping, please see our shipping page.
We primarily operate as an online store, but are located in the Adelaide Hills, South Australia.
Bike Monkey and Competition Werkes have been working together for over 10 years. Bike monkey is the Oceania exclusive distributor for Competition Werkes!
We also operate Fender Eliminators Australia & Womet-Tech Australia, and have been operational for over 20 years.
For more information about us, view our About Us page.
Your order
If you didn’t receive a confirmation SMS or email, the checkout process may have been interrupted. It is also possible you may have used a different email address.
If you’re ever unsure, you can check in with us and we can confirm your order details or let you know if it did not process through the checkout.
Your tracking information will be sent through as soon as your items are packed at our warehouse.
If you’ve been waiting a couple days - we may have sent you an email regarding your order!
Shipping & Returns
Yes, we do accept returns. Please see our returns policy here for more information.
Yes, products can be exchanged or returned, excluding "special items". Special items refer to our exhausts, as they are often made to order.
We primarily use Australia Post for all of our items.
For some exhaust orders, Fedex may be used in place of Australia Post.
Products
All exhausts and fender eliminator kits are designed and manufactured in-house at Competition Werkes in the USA.
Competition Werkes tail lights are manufactured in Taiwan.
Our fender eliminators may have a slightly different fit for AU plates as our fender eliminator range is based on US motorcycle plates. There may be minor changes required for plates to fit perfectly.
If this is of concern to you, please get in touch with the kit you're interested in, and we'll get the information required for you!
Yes. All products purchased from this store will have a minimum 1 year warranty period.
A special order is a product that is made to order. For our product range, this is will be our slip on exhausts.
For these products, you will either receive an email regarding order timeframe, or the timeframe will be located on the exhaust product page.
Once the order has begun manufacturing, we are unable to cancel the order or have the product refunded.
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